Privacy Policy

Last updated: April 29, 2025

Thank you for trusting Tripbee (“Company”, “We”, “Us”, or “Our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your information when you use tripbee.io and our mobile applications, platforms, and services (collectively, the “Service”). It also describes your rights regarding your data and how you can exercise them.

Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use the Service.

1. Interpretation and Definitions

Interpretation: Words with initial capital letters have meanings defined in this section, whether used in singular or plural.

Definitions: For purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service.
  • Affiliate: Any entity that controls, is controlled by, or under common control with Tripbee.
  • Company: Tripbee at 151 Craigpark Drive, Glasgow, G31 2NU, United Kingdom.
  • Cookies: Small data files stored on your device by websites, containing information such as preferences and session tokens.
  • Device: Any device that can access the Service, such as a smartphone, computer, or tablet.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Service: Websites, mobile apps, APIs, and any related offerings provided by Tripbee.
  • Service Provider: Any third party that processes data on behalf of Tripbee, including for hosting, analytics, payment processing, and marketing.
  • Third-Party Social Media Service: Any website or service through which you log in or create an account to use the Service (e.g., Google, Facebook).
  • Usage Data: Data collected automatically, generated by your use of the Service or from Service infrastructure.
  • You: The individual, company, or other legal entity accessing or using the Service.

2. What Information We Collect

2.1 Personal Data You Provide Directly

  • Contact Information: Name, email address, phone number, postal address.
  • Account Credentials: Username, password, authentication data.
  • Profile Data: Profile photo, gender, date of birth, nationality, interests, travel preferences.
  • Payment Information: Credit/debit card details, billing address, PayPal info. Note: Payments are processed by secure third-party providers. We do not store your card details on our servers.
  • User Content: Messages, reviews, feedback, photos, itinerary details, survey responses.
  • Communications: Support queries, feedback, participation in promotions or surveys.

2.2 Information Collected Automatically

  • Usage Data: IP address, browser type and version, device identifiers, operating system, referral URLs, pages viewed, clickstream data, access times, and device event information.
  • Location Data: Approximate location from IP or GPS if you grant permission.
  • Cookies and Tracking Technologies:
    • Essential Cookies: Necessary for authentication, security, and core features.
    • Preference Cookies: Remember settings like language and currency.
    • Analytics Cookies: Help us understand Service usage (e.g., Google Analytics, Firebase).
    • Advertising Cookies: Used for personalizing ads and measuring their effectiveness (e.g., Google Ads, Meta Pixel).

2.3 Information from Third-Party Services

When you register or log in through a Third-Party Social Media Service (e.g., Google), we may access the information you agreed to share, such as:

  • Name, email address, profile photo
  • Friend lists, contacts (if permitted)
  • Any other information made available by that service

2.4 Information from Affiliates and Partners

Tripbee partners with other travel platforms, affiliates, and service providers to offer combined booking, planning, and travel management features. If you interact with these partners, we may receive information such as referral codes, booking status, or affiliate IDs, always in accordance with this policy and applicable law.

3. How We Use Your Information

  • To Provide and Maintain the Service: Process registrations, authenticate users, manage itineraries, enable trip planning, process payments, deliver content and features, and provide customer support.
  • To Personalize Your Experience: Tailor trip recommendations, search results, and offers based on your interests, past activities, and preferences.
  • To Communicate with You: Send confirmations, updates, support messages, reminders, technical notices, marketing emails (with your consent), and responses to your requests.
  • To Improve and Develop the Service: Monitor trends, usage, and activities, conduct analytics, develop new features, and enhance user experience.
  • To Ensure Safety and Security: Detect and prevent fraud, abuse, security incidents, and other harmful activities; enforce our terms and protect users and Tripbee.
  • For Marketing and Advertising: Send newsletters, promotions, special offers, and event invitations (with your opt-in); show you relevant ads and measure their performance.
  • For Legal and Compliance Purposes: Comply with laws, regulatory requirements, tax obligations, and industry standards; respond to lawful requests and legal processes.
  • For Affiliates and Partner Programs: Facilitate affiliate marketing, booking partnerships, and similar programs; share limited necessary information (e.g., anonymized usage or referral data) to fulfill the service or track commissions.

4. Legal Bases for Processing (GDPR, UK GDPR, and Global Compliance)

Our legal bases for collecting and using your Personal Data include:

  • Consent: Where you provide consent for a specific purpose.
  • Contract: To perform a contract with you (e.g., booking travel).
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our business operations and improving our services, provided your rights do not override these interests.

5. How We Share Your Information

5.1 With Service Providers

We use trusted third parties to operate, improve, and market the Service, including hosting providers (e.g., AWS, Google Cloud), payment processors (e.g., Stripe, PayPal), analytics services (e.g., Google Analytics, Firebase), customer support tools, and marketing and advertising networks. These providers only access your data to perform their tasks on our behalf and are obligated to protect it.

5.2 With Affiliates and Partners

If you book or interact with travel affiliates (such as hotel, transport, or activity providers), we may share relevant data necessary for processing your request (e.g., name, booking details, or anonymized referral data).

5.3 With Business Partners

To offer joint promotions, co-branded services, or integrated travel packages, we may share your information with select partners—always in line with this Privacy Policy and your choices.

5.4 With Other Users

If you use features that allow you to share itineraries, messages, or group travel plans, the information you share will be visible to those users as intended.

5.5 For Legal and Compliance

We may disclose your information if required by law, subpoena, or court order; to protect our rights, property, safety, or that of our users or the public.

5.6 In Business Transfers

If Tripbee is involved in a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of that transaction. We will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.

6. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than where you reside, including outside the UK and EEA. Where we transfer your data internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent frameworks) to protect your rights and data.

7. How Long We Keep Your Data

  • Account Data: Retained until you delete your account or request deletion.
  • Booking and Transaction Data: Retained for legal, tax, or accounting requirements, typically up to 7 years.
  • Usage and Analytics Data: Retained for up to 24 months or as required for security and improvement.
  • Marketing Preferences: Kept until you opt-out or withdraw consent.

When data is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

  • Access: Request a copy of your Personal Data.
  • Correction: Request corrections of inaccurate or incomplete data.
  • Deletion: Request deletion of your Personal Data (see section 9).
  • Restriction: Request that we restrict processing of your data.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw any consent provided at any time.

To exercise these rights, email us at support@tripbee.io. We may need to verify your identity before responding.

9. Data Deletion, Deactivation, and Retention

How to Delete Your Data

You can delete your account and associated data at any time from your account settings or by contacting us at support@tripbee.io. On receipt of a verifiable request, we will delete your Personal Data from our systems and instruct our Service Providers to do the same, unless retention is required for legal, security, or business continuity reasons (such as preventing fraud or completing transactions). Some non-personal or aggregated data may remain for analytics or reporting.

Exceptions to Deletion

We may retain some information if it is necessary for compliance with legal obligations (e.g., tax records), required to resolve disputes or enforce our agreements, or mandated by applicable law.

Deactivation

If you wish to temporarily deactivate (rather than permanently delete) your account, please contact our support team.

10. Children's Privacy

Tripbee is not intended for children under 16. We do not knowingly collect Personal Data from children under 16. If you become aware that a child has provided us with Personal Data, please contact us. We will take steps to remove the data from our systems.

11. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, SDKs, and similar tracking technologies to authenticate users, remember preferences, analyze traffic and usage, deliver and measure the effectiveness of ads, and enable social media features.

You can manage cookie preferences via your browser settings or through our cookie consent tool. Some cookies are essential to the functioning of the Service and cannot be disabled. For more details, please see our Cookie Policy.

12. Analytics and Advertising

We use analytics services like Google Analytics and Firebase to understand how users interact with the Service. These tools collect information such as your device, browser, and pages visited. You can opt out via browser add-ons or device settings.

We work with advertising partners to deliver personalized ads and measure performance. Our partners may use cookies and similar technologies to collect information about your activities across websites and services.

You may opt out of personalized ads through your browser settings, mobile device settings, or through industry opt-out mechanisms such as YourAdChoices or Network Advertising Initiative.

13. Affiliate and Third-Party Integrations

Tripbee offers features similar to Rome2Rio (multi-modal travel search), which may use data from affiliate networks, transport providers, and other travel partners. When you interact with these features:

  • We may share limited, necessary data (e.g., anonymized identifiers, booking preferences) with affiliates and partners to fulfill your requests or track commissions.
  • You may be redirected to third-party sites or services to complete bookings. Those sites have their own privacy policies, and we encourage you to review them.
  • If you click on an affiliate or partner link, cookies or tracking technologies may be used to track your visit for commission purposes.

We do not control third-party privacy practices. Please consult their privacy policies before providing information.

14. Security of Your Data

We are committed to protecting your data and use a variety of technical and organizational measures, including:

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security assessments and updates
  • Access controls and authentication protocols
  • Data minimization and anonymization where possible

Despite our efforts, no system is 100% secure. Please use strong passwords, keep them confidential, and report any suspicious activity to us.

15. International Users

If you are located outside the United Kingdom, your information may be transferred to and processed in the UK or other countries. By using the Service, you consent to this transfer, processing, and storage. We ensure adequate safeguards for international transfers as required by law.

16. Your Choices and Controls

  • Email Preferences: You can manage your communication preferences or unsubscribe from promotional emails via your account settings or the unsubscribe link in our emails.
  • Cookie Preferences: You can control cookies via your browser or device settings and our consent tool.
  • Account Settings: Update your personal information, privacy settings, or delete your account at any time.
  • Opt-Out of Data Sharing: Where applicable, you may opt-out of data sharing with certain partners by contacting us.

17. Your Rights under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Request details about the categories and specific pieces of Personal Data we have collected.
  • Request deletion of your Personal Data (subject to certain exceptions).
  • Opt out of the sale or sharing of your Personal Data.
  • Not be discriminated against for exercising your rights.

To exercise these rights, please email us at support@tripbee.io.

18. Links to Third-Party Websites

Our Service may contain links to external sites or integrations with third-party services (such as travel partners, booking engines, social media platforms). These third parties have their own privacy practices. We encourage you to review their privacy policies before using their services.

We are not responsible for the content or privacy practices of such third parties.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email (if you have an account), by posting a notice on the Service, or by updating the “Last updated” date above. Your continued use of the Service constitutes acceptance of the updated policy.

20. How to Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@tripbee.io
  • Address: Tripbee, 151 Craigpark Drive, Glasgow, G31 2NU, United Kingdom